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FAQ

Wholesale - 18K Gold Pieces - Payment Info - Secure Ordering - Shipping - Where does my order ships from? - Return Policy - International Customers - Gift Wrapping

General Information

Welcome to Lapis Lazuli World! We offer the finest Sterling Silver and Gold Jewelry with Lapis Lazuli, Malachite, Rhodhocrosite and Obsidian crafted in Chile. If you have any questions about our products, contact us. We are continuously selecting new items for our line.

Lapis Lazuli World is owned by owned and operated by Inter Organics LLC, which is located in trendy Miami, Florida (USA), Cosmopolitan London, UK and beautiful Santiago, Chile. We are a family owned and operated business, specializing in imported Lapis Lazuli jewelry from Chile. We have family members that live overseas acting as agents who have close ties with craftsmen and manufacturers and manage offshore sourcing, production, shipping and distribution on the goods that come to the United States.

By working directly with artists through our 2 global offices, LAPIS LAZULI WORLD is able to skip a few links in the traditional supply chain: The local distributor, the international distributor and the retail store.

One of the major benefits to the LAPIS LAZULI WORLD global system is that artists can now focus on creating higher quality items and unique designs rather than large quantities of more mass-produced products. This means that through LAPIS LAZULI WORLD you can access the highest quality one-of-a-kind items at incredibly low prices.

Contact Information

Main Office Chile

Lapis Lazuli World South America

Ave Pedro de Valdivia 3451, Ñuñoa

Santiago 2235519, Chile

 

Tel: +(562) 946-4633

 

Main U.S.A Office

Lapis Lazuli World USA

2637 E Atlantic Blvd #29155,

Pompano Beach, FL 33062


Tel: (305) 517-7634

Order Toll Free: (888) 385-0954

Fax: (866) 734-0974

 

Main UK Office

Lapis Lazuli World UK

13 Freeland Park, Suite 6082
Wareham Rd, Poole, Dorset BH16 6FH

Phone: +44-20-8133-0935

 

Why Buy From Us?

As a family business, we cherish family values and strive for excellence in our business. We state our reputation in our customer's satisfaction. We believe in the following:

SUPERIOR QUALITY: We select our items with the utmost care. We test them, wear them and only select the ones that are crafted with superior materials and workmanship. We offer a 15-day money back guarantee to prove it.

COMPETITIVE PRICE: Since we are a family run business that deals directly with the manufacturers overseas, we have greatly reduced overhead and business expenses at home and abroad. We pass the savings to our customers!

EXCELLENT SERVICE: We take extreme care and pride in the products we select and sell. We want our customers to feel good about their purchase at our store. Most our sales come from return customers; therefore, their loyalty is very important to us.

FASTER DELIVERY: We have a systematic control in our inventory so we can deliver merchandise in a timely manner. We only sell those items that are available and shown at our on line store. We promptly inform our customers about any back order and when it will be available.

TIMELESS VALUE: Our items do not follow any fashion trend or are crafted poorly. They are, simply put, classics that you will wear with joy from years to come!


Fax Orders

If you prefer to fax us your order, please print our Order Form, fill it up with your selections and fax it to 305-489-8406. You will receive an email or phone confirmation within the hour.
 

Wholesale

If you're looking for wholesale bargains then this is the place to shop. We source products directly from the world’s premier Lapis Lazuli producing areas to stock the web’s biggest inventory of wholesale Lapis Lazuli Jewelry.

Our company was borne as a wholesale enterprise. Therefore, we have a great deal of experience in this market. We have forged strong relationships with our buyers, which in turn, take our craft to every corner of the world.

If you are interested in purchasing our items wholesale, visit our wholesale section for downloading wholesale prices, catalogs or purchasing wholesale items on line!
 

18K Gold Pieces

All the pieces in our collection are available, as a special order, in 18K gold. If you see an style that you will like in Gold, send us an E-mail with that style number. We will respond within 24 hours with a price quote and delivery date!
 

Payment Information

LAPIS LAZULI WORLD accepts VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER CARD, DINERS, JCB and CARTE BLANCHE for web, fax and phone orders. Just select "Credit Card" as a payment method. Your purchase will appear in your credit card statement under "INTER ORGANICS" or "ANDES ORGANICS".

We also accept COMPANY or PERSONAL CHECKS (US, Canadian or Mexican banks only, drawn in US Dollars) and MONEY ORDERS (US and International, drawn in US dollars). We can process US checks and Money Orders on line, via Vericheck. Just select "eCheck" as a payment option, and provide us with your check's information. Note that merchandise will be shipped once funds clear. For faster delivery, use a credit card.

If you prefer to mail us your order, you can use our Order Form (you could also print the checkout form with your selections already filled in, directly from your internet browser) and mail it along with your Check or Money Order to:

Lapis Lazuli World

382 NE 191st St #24832

Miami, FL 33179

Please make the check or Money Order payable to Andes Organics.

We also accept PayPal payments through our website. If you want to pay us using the Paypal network, just complete the ordering process, selecting "Paypal" as the payment method.

 

You can also pay for your order using any WESTERN UNION authorized agent, and send us a money draft. Just select "Western Union Money Draft" as a payment option. Click here for detailed instructions.

 

Secure Ordering

All on line transactions at the LAPIS LAZULI WORLD web site are handled with with state of the art 128 bit Secure Socket Layer (SSL) encryption. When you enter your credit card number and personal information into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, and then is partially decoded when it gets to us (we only see the last four digits of any credit card). Our merchant provider receives the scrambled information to process your charge or debit. Therefore, the information cannot be read as the information travels over the Internet. Furthermore, we, unlike many companies, process your credit card OFFLINE, and your credit card information is stored on computers not connected to the internet.

That means that no human being ever has access to your financial information, therefore eliminating any possibility of mishandling or unscrupulous use. This gives you even more privacy and security that any standard phone or mail order process.

After 30 days from the time of order, all scrambled credit card numbers are automatically purged, as a further security measure. We won't even have access to the last four digits of your credit card.

We protect and respect your privacy!

We at LAPIS LAZULI WORLD respect your privacy. We do not sell, rent or lease any information (identifiable or not) regarding our customers. Any information you give us is held with the utmost care and security.

We will not collect any personal information regarding our customers unless when specifically and knowingly provided by them. Examples of such information are: name, postal address, E-mail address, phone number, birthdays, feedback and comments. This information will be used only for the purpose of satisfaction of your purchase and delivery.

We do not resell our mailing list to any bidder, under any circumstances.

We hope that your shopping experience at LAPIS LAZULI WORLD will be a pleasant one!

Shipping

We now have more shipping options!

We ship in-stock orders placed before 3PM EST/EDT the same day we receive them. This applies only to orders received on business days.

We ship virtually anywhere in the world. We offer the following options. As the contents of your package will be jewelry and semi-precious stones, we only ship through secured and insured carriers.

Please review the table below: we strive to give as many choices as possible to offer the shipping solution that is right for you. If you are not in a hurry, take advantage of our First Class mail option. It is economical (free in orders over $150.00!) and insured. If you are in a hurry, or if your purchase is a gift, please select an speedier option. Quoted delivery times are accurate and based in our lengthy experience!
 

Carrier Delivery Time Order Amount Continental USA Puerto Rico, Hawaii and Canada International Orders
First Class Mail (tracking through www.usps.com) 8 - 15 Business Days 0 to $149.99 $6.95 $8.95 Not available
$150.00 to $499.99 FREE $12.95 Not available
$500 and up FREE $17.95 Not available

USPS Priority Mail

(tracking through www.usps.com)

5-7 Business Days

0 to $149.99 $8.95 $13.95 $18.95
$150.00 to $499.99 $12.95 $15.95 $20.95
$500.00 and up $17.95 $17.95 $25.95

Expedited Delivery

(tracking through www.ocsscl.cl or www.tnt.com)

2-3 Business Days 0 to $149.99 $23.75 $26.75 $32.75
$150.00 to $499.99 $26.75 $28.75 $36.75
$500.00 and up $28.75 $30.75 $38.95

How will my order be shipped?

We use several carriers, as UPS, FedEx, U.S. Postal Service (USPS), among others. Our First Class Mail and Priority Mail orders are sent by USPS. Expedited Delivery are sent via courier services like FedEx, DHL, OCS or TNT.

 

How long will it take to get my products?

This varies based on your location (we ship from Miami), product availability and shipping method. If all the products on your order are in stock (as seen in your shopping cart) then it will usually ship according to the availability as seen on the item details. Most out of stock items are usually shipped within 2-4 days or less. If your order is going to be delayed for 4-5 days or more, due to items being out of stock, we will let you know via e-mail as to the status and expected shipping date. Ground delivery can take anywhere from 1-5 days after we ship the item depending on your location.

Special Orders, sized items, engraved pieces and Lapis Lazuli tiles required special crafting before shipping. Add 3-5 working days to the normal transit time.

Please see the delivery times quoted on the table. These are accurate in 98% of the cases, and have been based on years of on line experience.

International Orders: Delivery times can vary from the ones quoted on the table, due to custom and carrier delays.

 

What if one item will delay the entire order?

If you have a larger order and one item is going to cause a significant delay, we will usually ship your order in two shipments. You will not pay any extra shipping charges for the second shipment.

Am I charged before my order ships?

We do not charge your credit card until your order is ready and available to ship. If your items are back ordered then you will not be charged until they are ready to ship.

YOU WILL BE PROMPTLY NOTIFIED OF ANY OUT OF STOCK ORDER AND ITS FUTURE DELIVERY DATE.

Where does my order ships from?

Your order will be sent from Miami, Florida. In the unlikely event that the item you purchased is not in stock in our USA office in Pompano Beach, one of our regional offices will take over the order not to delay its shipment. Note that we will cover any extra postage charge we might incur: you will always pay local shipping costs! We will cover any custom duties that might apply (every items is sent FREE DOMICILE).

Special orders, engraved items, tiles or sized articles ship directly from our factories in Santiago, Chile: As always, you will pay only local shipping costs!

Note that special orders, customized or sized items usually ship from factory: we also pay any extra shipping charges as a courtesy to you!

Return Policy

All our products are backed up by a full, non-quibble money back guarantee.

If the item you received is not what you hoped for, you may return it for a refund or a store credit within 15 days or for an exchange within 30 days from the day you received it. The item must be returned IN GOOD CONDITION and in its original package. Please note: The 15 Day Return Policy is not applicable to any custom orders, sized items, special order items or engraved pieces.

SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE.

Restocking fees

Lapis Lazuli World does not charge restocking fees to any return or exchange, unless on cases of Undeliverable - Returned Orders or orders cancelled after 24 hours from being placed. Restocking fees are 30% the order's total

To return an item, please follow 3 simple steps:

Step # 1: Please Contact us at returns@lapislazuliworld.com, to receive your return authorization code. Please write this authorization code on the return shipping label and the original invoice. The original invoice must be included in the returned package. No parcel will be accepted without this number!

Step #2: Secure all merchandise in the original containers it was shipped in, including the gift boxes within which your order was shipped. We cannot accept merchandise that has been altered or damaged, NO EXCEPTIONS. If you discarded any of these shipping materials, please pack it as securely as possible, to avoid damage while in transit.

Step #3 Ship your purchase to the address given to you with the return authorization code. Write the RMA number we sent you via email. No parcel will be accepted without this number!

 

You can ship via U.S. Postal Service, or any insured, traceable courier. Insure the package for the full amount of the purchase price and ship it, with return receipt. We are not responsible for items that are lost in the shipping process.

Exchanges

If you prefer, you may exchange your www.lapislazuliworld.com purchase for another selection, provided the first purchase is returned within 30 days of shipment.

If you prefer an exchange to a refund, we will issue you full credit, which you can apply to the purchase of another selection of your choice. If you have any questions about our return procedure, please don't hesitate to contact us.

Please note that special order, sized items or engraved pieces are not returnable. SHIPPING AND HANDLING COSTS ARE NOT REFUNDABLE.

International Orders

LAPIS LAZULI WORLD ships virtually anywhere in the world. As the contents of your package will be jewelry and semi-precious stones, we only ship through secured and insured carriers. We are proud to say that we've shipped to over 120 countries around the world!

Please note that delivery times are approximate and subject to carrier and customs delays. Please click for more shipping information. Please note that most international shipments are shipped complete... so we may hold your order for all back ordered items to arrive

Special steps might be necessary in order to obtain approval from your credit card company. We will contact you via email if further information is needed.

You will be responsible for any custom - tax duties, if applicable. We are required by law to list the price you paid as the customs amount of the package. Upon arrival of your package in your country, the courier will contact you to arrange payment of any local duties/taxes/customs charges assessed by your government. Keep in mind that we have absolutely no control over these charges.

Gift Wrapping

Our packages are tastefully designed to suit any occasion you specify. Your gift will arrive in a luxury box, with a handwritten card with any message you send us in the Order Form. We can ship your gift to any address you specify as well. We are the one-stop gift solution! Our fee? This service is free!.

 





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